How to Order

Order Information

Orders are only accepted from qualified promotional products distributors.

Placing an Order

Online

Log on to my.leedsworld.com and select “place an order.”

By Fax

Fax to the appropriate number:

  • Fax for SureShip® orders: 1-800-611-4731
  • Fax for all other orders: 1-800-860-6661

For both online and faxed orders, Leed’s will send you an Order Acknowledgement within two hours of receiving your order. Production time begins upon receipt of signed Order Approval Form and approval of credit.

Due to custom manufacturing, watches may not be ordered with other Leed’s products.

Order Minimums

All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders will be accepted at a charge of US $45.00 (v) / CDN $48.60(v) per imprint item ordered. Absolute minimum is half of catalog minimum.

Add one day to standard lead times. SureShip® is available for below minimum orders, however incurs a double LTM charge.

Order Cancellations

Orders can only be cancelled with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges.

Artwork Information

When placing an order please submit your art to art@leedsworld.com with the purchase order number in the subject line.

We require the following file types for these decorating methods:

Embroidery

For already digitized files, we require Tajima DST files. If digitizing services are required, please send in art in the acceptable file formats listed below for the other methods.

Photo Real/Domes

Please submit artwork in Adobe Illustrator vector format. Convert all text to outlines. If a placed/imported Adobe Photoshop type image is necessary, that original file should be included. The Photoshop file (TIF or JPG) should be at least 300 dpi resolution or higher and the art to size.

All Other Methods

Adobe Illustrator vector artwork is preferred. Please save as a .eps or .ai file. Be sure to convert all text to outlines. Unsupported art file formats: QuarkXpress, PageMaker, InDesign and Freehand.

Note: Microsoft Office programs (Microsoft Word, Microsoft Power Point, Excel, etc.) are not graphics programs and will not be recognized through art acceptance process.

Customer Approval Information

Customer Approval

Leed’s must receive your signed Order Approval Form before production commences. The following proofs are available:

Online Proof

Can be viewed and approved instantly on my.leedsworld.com at no charge. Online proofs can also be converted into a PDF and forwarded onto clients.

Paper Proof

Can be e-mailed (as a PDF) or faxed. First paper proof is free. Additional paper proofs, available upon request, are billed at US $12.50 (v) / CDN $13.50 (v). Paper proofs are required for all watch orders.

Product Proof

US $37.50 (v) / CDN $40.50 (v) plus item price, running charge, freight and applicable order setup. Add US $62.50 (v) / CDN $67.50 (v) and allow an average of 10 days for watch product proofs.

Production & Shipping Information

Production time begins upon receipt of signed Order Approval Form and approval of credit.

U.S. Distributors

Once your order is ready for shipping, we will send you an Advance Shipping Notice (which includes a tracking number).

Shipments Within the United States

FOB New Kensington, Pennsylvania, USA*

International Shipments (Including Canada)

FOB New Kensington, Pennsylvania, USA*

Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile), provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect catalog EQP and will be provided at no additional cost.

If you wish to specify a carrier and account number for an international shipment, you will be responsible for customs clearance and ultimate delivery of shipment, as well as for duties, taxes and broker fees. You must provide broker information with your order (broker name, address and phone number).

Canadian Distributors

Once your order is ready for shipping, we will send you an Advance Shipping Notice (which includes a tracking number).

Shipments Within Canada

FOB Toronto, Ontario, Canada* providing that:

  • Ground and expedited services will ship via our designated carrier as prepay and add (no third party billing, no customer-specified carriers).
  • If you wish to arrange for pickup of the shipment, or specify a carrier and account number, one business day must be added to the ship date for FOB Toronto. If you cannot add the additional business day, the order will ship FOB New Kensington (see next section regarding international shipments).

Shipments to the United States

FOB New Kensington, Pennsylvania, USA*

Other International Shipments

FOB New Kensington, Pennsylvania, USA*

Catalog and web site prices do not include duties, taxes or broker fees for international shipments outside of Canada. Catalog prices do not include duties, taxes or broker fees for international shipments outside of Canada. These fees will be prepaid and added to your invoice (free domicile), provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect catalog EQP and will be provided at no additional cost.

If you wish to specify a carrier and account number for an international shipment, you will be responsible for customs clearance and ultimate delivery of shipment, as well as for duties, taxes and broker fees. You must provide broker information with your order (broker name, address and phone number).

* Watch orders with face decorating ship direct from overseas manufacturer.

Special Shipping

Drop Shipments

A charge of US $3.50 (v) / CDN $3.78 (v) applies for each location, per release, plus freight costs. Drop ship addresses must be received at least 5 days prior to the scheduled ship date. Add 1 – 3 days to standard lead times. If there are more than ten drop shipment addresses, you must provide Leed’s with the addresses electronically (Excel file format, sent on a disk or as an e-mail attachment). For your convenience, a template is available for download. SureShip® orders are limited to three drop ship addresses. Not available for watch orders.

Third Party Account Number and Customer-Designated Shippers

If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup. Not available for watch orders.

Special Shipping Instructions

Special mailing labels, packaging requirements and shipping services (for example, palletizing) will add 1 day to standard lead times. Any labels or packaging sent to Leed’s for use with your order must reference your purchase order number, company name, contact name and phone number. Additional charges may apply. Not available for watch orders.

Terms

Returns

Prior to return, all merchandise requires specific Return Authorization from the factory in order to be eligible for credit. First quality, blank returns are subject to a 10% restocking fee.

Payment

Net 30 days upon credit approval. Payments not received by the due date are subject to a 1.5% per month late payment charge. First orders, custom orders and large orders may require a deposit or prepayment.

General Disclaimer

Leed’s cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Leed’s reserves the right to make slight spec changes to enhance product quality or performance.

California Proposition 65

Read our California Proposition 65 information.

Logo Disclaimer

Logos shown in this website, catalog, or emails are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Leed’s, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Leed’s harmless of all claims.